Contact us

Welcome

Welcome to HPSoapcraft! I'm Alison, and I make all of your fantastic handmade bath care and fragrances by hand. Everything I make is made to order, so you won't be getting anything that's gathered dust!

I work out of my soap studio, which is pet and smoke free.

Since I'm just one person, and it's 2018 with no real improvement made on successful adult human cloning, I do need a bit of time to get your order processed, especially if your order is larger. I do make everything by hand and everything is freshly made, so please allow 10-14 days for me to prepare your items for shipping. Shipping will take up to a week longer if you are in the US, and a bit longer if you are outside of the US.

If you need an item for a specific date, please drop a line and ask! I'll be able to give you a more accurate timeline. However, my general advice is to try and order about 3 weeks before you need it, so it should arrive on time.

(Oh, and if you know Elon Musk, please tell him we need more advances in adult human cloning)

Shipping details

Processing time:
Every order is made by hand by me, so please allow 10-14 days (not including shipping) for me to prepare your items. Each order is made fresh specifically for you, so please understand that your order will take some time to make.

Processing + Shipping time:
US residents: please allow 21 days total (10-14 days for production, and up to 7 days to ship) to receive your items - larger and wholesale orders may take a bit longer depending on size. Please contact me for details regarding larger orders and wholesale.

Overseas: please allow the 10-14 days for production for a regular sized order. Shipping times may vary depending on country, but 2 weeks is probably fair.

Customs + import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Refunds, returns & exchanges

I don't accept returns or cancellations
But please contact me if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate/bath care items (for health/hygiene reasons)

Conditions of return or exchange:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The only items available for return or exchange are sealed Body Creams, Creamy Exfoliating Scrubs, and Reparative Hair Masques with the tamper-resistant seal still fully intact. If the seal is missing or damaged, I will not be able to process a return or exchange.

Additional information

Q What if I paid too much for shipping?

A We try to keep shipping & handling as accurate as we possibly can while not skimping on your package and items. Sadly, USPS has been consistent in raising their postal prices each year, so we have to keep our pricing accurate with those prices. However, if we have overestimated your shipping costs, we will absolutely refund you any overages above $1. Please contact us if you feel that you've paid too much, and we will gladly take a look at your estimated shipping costs vs actual cost. Please note: we will only process refunds after the package has been mailed out in order to get an accurate assessment of costs.

Q What will come in my box?

A Every order, regardless of size or quantity, will come lovingly wrapped in our brand color tissue paper (stormy seas teal). We also package with void fill bubble wrap to cushion your items (although we can package in more eco-friendly recyclable paper - just drop us a note at checkout and we would be happy to switch up your packaging materials for you). Each item is either sealed with a tamper resistant band or electrical taped to avoid any leaking or spillage during shipment. Included also in your package will be a couple generously sized samples, and a business card.

Q What if I don't like what you sent me? Can I return it?

A We will do everything possible to ensure that you are happy, and even though we don't offer returns (unless the item is still sealed by our tamper-resistant shrinkwrap bands), we still will not let you walk away unhappy. If you are in any way doubtful about how a particular formula smells or reacts with your skin, please check out our Alchemy section to see which samples are available. If you are interested in a particular formula or scent, drop us a line! We stock samples in certain formulas and scents in future Alchemy restocks based on customer requests and demand.

Q Why don't you have samples of everything listed for me to try out/buy?

A Some samples will be available through the Alchemy tab, however due to all the fragrances we carry and all the items we can feasibly make, we would have to stock tens of thousands of samples. If you are purchasing an item, we will automatically pop in a couple samples, and we try to make the fragrance choices for your samples in the same vein as your order. However, creating samples takes as long as making a full-sized product, so when we have a large queue of orders to make, it becomes very time consuming to make many different samples. We will be listing all our samples that are RTS (ready to ship) in the Alchemy section of our site, so please check back during Alchemy restocks to see which new samples are available!

Q So what exactly is Alchemy?

A Alchemy is a special section of our site that gets restocked only once per month. These items will range from RTS (ready to ship) samples, and exclusive products in both designer scents and HPSoapcraft exclusive fragrances. This section will also house all the experimental products like bath bombs, bubble bars, sugar scrubs, and so much more!

Q When does Alchemy get restocked?

A Alchemy gets restocked monthly, and we will keep all our followers on Instagram as well as our mailing list subscribers up to date on the next restock. It is monthly, and that gives us enough time to replenish for the next month. Items are made ready-to-ship unless otherwise specified, and will only be stocked with the exact quantities that we have available for sale. Once they sell out, they sell out! Some items may make a return, but that isn't guaranteed. Make sure to get the items you want before they're gone!

Vegan & cruelty free bath care in designer fragrances

Welcome to HPSoapcraft! We make all natural, cruelty-free vegan bath care products and perfumes in your favorite fragrances.

Our current turnaround time is 10-14 days due to our queue of orders. If you have any questions or fragrance suggestions that you'd like to see us carry in our shop, please send us a message.

Find us on Instagram at @hpsoapcraft
Mailing list at HPSoapcraft.com